Training for new Ambassadors

20161125_124544.pngWelcome to the fibi & clo tribe. You may be feeling a bit overwhelmed, but never fear, fibi & clo is very user friendly and our supportive community of Agents and customer service personnel are here to help you every step along the way. To get you started we’ve listed several videos that you should watch in order to navigate your personal office and to start off on the right foot.

Personal Office Overview

How to place a personal sample/order

Basics for setting up a shoe party

How to properly size a customer’s foot (in-person and remotely)

How to read a commission report

Email Marketing 101

If you do have any questions that are not answered in these videos, please contact your upline. If you have a question regarding an order, and need to contact corporate, make sure to have the following information in your email.

Name, Order Number, Agent Number, Shoe Style in question, Specific issue you want addressed.

Also keep in mind that you should not inquire about a shoe order if it is still within the ship window of 7-10 business days.

Thank you and best of luck on your journey!

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